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Draft — pending legal review. Drafted to give an honest, real starting point rather than leaving this page blank while none existed. It has not been reviewed by an attorney and should not be treated as final until it has. Effective date will be set once reviewed.

Privacy Policy

ReadyCare Systems, LLC. Draft version, not yet effective.

1. What this policy covers

This policy describes how ReadyCare Systems, LLC handles information collected through this public website (readycare.net), the "Get Started" contact form, and the ReadyCare native mobile app (Section 10). It does not govern client/patient data (Protected Health Information) entered by an onboarded agency into the ReadyCare Systems application itself (that is governed by each agency's own signed Business Associate Agreement (BAA) and HIPAA, not this page). See our Terms of Service for that distinction.

2. Information we collect

  • "Get Started" form submissions: agency name, your name, email, and anything else you choose to enter (phone, staff count, services provided, a free-text message, which plan you're interested in). This is a real, honest list — the form does not collect more than what it visibly asks for.
  • We do not use third-party analytics or advertising trackers on this site. No Google Analytics, no ad pixels, no cross-site tracking cookies exist on this website today.

3. How we use it

Information submitted through the "Get Started" form is used solely to follow up with you about onboarding your agency — reviewed personally, not processed by an automated system that provisions an account or charges a payment method. We do not sell your information, and do not share it with third parties except a service provider strictly necessary to operate this website or respond to you (e.g., our email provider).

4. Where it's stored

Form submissions are stored in Google Cloud Firestore (the same infrastructure the ReadyCare Systems application itself runs on), access-restricted to ReadyCare Systems, LLC's own platform administrator. See our Roadmap page for the real, current state of our backup/disaster-recovery practices, which apply to this data too.

5. How long we keep it

[Placeholder — a real retention period/deletion-on-request policy for form submissions belongs here; not yet decided.]

6. Your choices

To ask what information we have about you, or to request it be deleted, email readycare@londo.tech.

7. Children's privacy

This website's "Get Started" form is intended for agency representatives, not children. We do not knowingly collect information from children through this site.

8. Changes to this policy

We may update this policy as the business evolves. Material changes will be reflected here with an updated date once this document is finalized.

9. Contact

Questions about this policy: readycare@londo.tech.

10. The ReadyCare mobile app

The ReadyCare app for Android (and, eventually, iOS) is a native wrapper around the same ReadyCare Systems application your agency signs into on the web, governed by the same BAA described in Section 1, not by the rest of this page. This section describes what the app itself, as installed on your device, does and does not do. It is accurate to the app as actually built and submitted, not aspirational.

  • Sign-in: the app uses the same Firebase Authentication your agency already uses on the web (email/password or Google sign-in). No separate account or password is created for the app.
  • Push notification token: if you allow notifications, the app registers a device token with Google/Firebase Cloud Messaging and we store that token (tied to your user account) so we can deliver notifications like new messages to your device. The token identifies your device for delivery purposes only; we do not use it for advertising or tracking, and it is deleted automatically once Google reports it invalid (e.g., after uninstalling the app).
  • Biometric unlock (fingerprint / face): if you turn on App Lock's biometric option, authentication happens entirely on your device through the operating system's own biometric API. Your fingerprint or face data never leaves your device and is never sent to, or stored by, ReadyCare Systems — we only ever receive a yes/no "this device confirms it's you" result from the OS.
  • Location: the current version of the app does not request or access your device's location.
  • Client/patient information (PHI): the app displays the same client records, forms, and secure messages your agency's web login can see, loaded over an encrypted connection. It is governed entirely by your agency's BAA and HIPAA, the same as the web app, not by this consumer-facing section.
  • Crash/diagnostic data: standard Android/Google Play Services crash and performance data may be collected by Google's own platform services; ReadyCare Systems does not run any separate third-party analytics or advertising SDK in the app.
  • Data deletion: uninstalling the app removes its local data and your device's push token. To request removal of your account or associated data from ReadyCare Systems entirely, contact your agency administrator or readycare@londo.tech.